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DirectCanada.com

DirectCanada.com

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DirectCanada.com is an online retailer that sells desktop PCs, notebook PCs, components, related accessories and other electronics.

Product Selection    Delivery
Prices    Support/Communication
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Website Experience    Overall

Overall rating: 3.90

Based on 132 review(s)
Price Match Policy: None.
Contact Information:
Phone: 1-877-347-7228
Fax: 1-604-821-1757
Email: sales@directcanada.com
Store Locator: Unavailable
Shipping Information: Shipping is free on orders over $300 and under 100lbs. Otherwise, shipping cost is based on a per-order and per-item charge.
Return Policy: Items in original condition may be returned within 15 days from date of purchase. Some products cannot be refunded, there is a restocking fee of up to 15%. Click here for more information0.
Other Information: Languages: English
Payment Options: American Express
Visa
Mastercard
PayPal

Reviews by Date

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Cheap and fast.

By: megachad
Date: Jul 14, 2011

Comment:
I've ordered components to build a new PC from scratch, and I have received it in less than a week. I had a problem with a single item though, which wasn't shipped with the rest, for went out of stock right after I placed my order. I decided to call Direct Canada, and my call was answered instantly, no waiting. They canceled that item for me, gave me full refund, and I ordered another model.

So, in my experience, the service was good, shipping extremely fast, and they had the lowest prices I could find online or elsewhere. Also, getting free shipping was what motivated me to order there instead of their sister company NCIX.

It was my first time ordering for them and I definitely will order again.
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Above and beyond...

By: FB_570937289
Date: Jun 2, 2010

Comment:
Lowest everyday prices I've seen so far in Canada for e-tailers. Shipping is super fast, inexpensive and always well packaged. Customer service is bar none the best I've had to deal with in a long time.

Two big thumbs up to Direct Canada
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Logitech Harmony 785

By: Ubershopper
Date: May 3, 2010

Comment:
DirectCanada posted this item, including photo, detailed specifications and pricing. They received several orders as reported in a thread on this board regarding the sale.

They proceed through their own multistep verification process, which according to their automated email included:
Order Received,
Price Verification,
Product Availability Verification,
Shipping Information Verification,
Credit Card Verification,
Payment Processing,
Order Processing, and
Shipping.

My order proceeded through all these stages and was shipped to me. Unfortunately, the wrong item was shipped - They shipped an inferior model (the 555). Should be no big deal, right?

I then received an email stating that the 785's that the supplier sent them had European power supplies so they were all being returned. Coincidentally (??) they had inadvertently sent out the 555's instead. I find their explanation lacks credibility in many ways. Why not notify the customers and offer to fill the order "as is" or to give a price to add a power converter for Euro to North American. They are only about $7 retail.... And how can it be pure coincidence that in the midst of all this, they "accidentally" shipped out the 555's, after realizing that they were not going to ship the 785's?

Multiple people reported the same problem in the thread here on RFD and called DirectCanada. They offered to accept the return of the inferior items and issue a refund.

I was disappointed not to receive the item as ordered. However, in reading their explanation, I can come to no logical conclusion other than that they fabricated the "supplier" story to shift the blame.

In reality, it is much more likely that they had a shipment of the 555, and someone accidentally put the 785 description up. I note that the "Manufacturer's Model Number" posted in their original listing is that of the 555, not the 785. This would explain why the price was so much better than everyone else, why they shipped the 555 and why they did not offer to send it "as is."

I would have had far more respect for a notice that there was an error in the listing. Very sorry. Cant fill the order. Will offer [credit/percent discount/shipping discount] on your next order for the inconvenience. I would have been disappointed, but they would have retained my respect and kept me as a customer.

After being offered such a blatantly false explanation in an effort to shift responsibility, I no longer trust them, nor would I recommend them to another.
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Just the Facts.

By: hishighness
Date: Apr 16, 2010

Comment:
Most of these reviews you read come with a lot of personal hyperbole. In mine I’m simply going to describe exactly how my order took place, the service I received and let you make the decision as to whether it’s the kind of service you would like or not. You don’t need my opinion, you need the info necessary to formulate your own.

I placed my order for 6 items (A Case, Motherboard, CPU, Hard Drive, RAM, and DVD Burner) on March 14th, a Sunday so it actually got processed on the 15th because the company doesn't process orders on weekends which I was aware of when I placed the order. I received an automatic order confirmation as well as my PayPal receipt indicating instant clearance (as I have a credit card as my backup fund source) within minutes of the purchase. I selected the free ground shipping option for orders of $300+ (My order was just under $450 Canadian)

My next communication was received a little over 24 hours later on the 15th and contained a PDF attachment of my invoice. About 2 minutes after that I received a message indicating that the
following steps in their process had been completed: Order Received, Price Verification, Shipping Info Verification, Payment Processing. This message also included a link which, when clicked took me to the company's website and showed me the current status of my order, Also it showed me that "Shipment 1" from the Vancouver processing center was pending and provided a tracking number for my shipment.

The next message I received was on the 17th and was an automated thank you note for shopping with the company and provided a link to Reseller Ratings for feedback. I decided to wait until the order had been completed so I could give accurate
feedback.

My package arrived in the early afternoon of March 23rd, however 2 items were not included: the Case and the Ram. I emailed the company's customer care department at 2:12pm my time (8:12am in the company's time zone) and received a reply at 8:58pm my time. The message indicated that the case had just been restocked and would be sent to me ASAP but that the RAM was on back order and that more had to be transferred in for me. The offer was made to me to void the memory and swap to a different one. (Please note that all items when ordered displayed "In Stock" when I made the purchase, in fact as far as I can tell the company's website won't let you order an item listed out of stock. Also nowhere on the site or any email I received mentioned that these 2 items were not included in the shipment)

I responded to the offer by requesting that another, less expensive ram be substituted and with the difference in price my shipping for it be upgraded to the air shipping deal so I could receive it quickly. This email was sent at 10:10pm my time on the 23rd The message in reply was received March 24th at 8:53pm my time and it stated that the original ram had now been stocked as well as the case and that both items "should be sent out to you shortly"

Using the company's website I noted that another shipment "Shipment 2" had been sent out on March 24th, but didn't tell me which item or if it was both. I emailed to ask March 25th at 10:30am my time and the reply came 2:12pm my time "Hello, it
appears it was the memory and we should be shipping the case shortly. Sorry for this delay. Cheers." The ram arrived early in the afternoon on March 30th.

Also on March 30th the case "Shipment 3" was shipped from Vancouver and it arrived early in the afternoon on April 7th, completing my order.

For reference as far as shipping times go I live in Halifax, NS.

Total days from order placed to order received: 24.

Total business days: 16 (Deliveries were not processed by the shipping company on weekends plus Good Friday and Easter Monday)
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Horrible service..oups no service at all.

By: hellracer
Date: Mar 25, 2010

Comment:
If you receive a DOA or defective item be prepare to ship it back at your own expense, they ask you to do it with tracking. The RMA is valid for only 6 days! Be quick.

Don't lose your time calling them, they don't answer and put you an a voice mail that will never call you back. Even by e-mail, they never replied.
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Support

By: patcbent360
Date: Mar 17, 2010

Comment:
Order arrived within 36 hours. E-mails notified of progress of order through to shipping and gave tracking number to follow until its arrival here. Great!
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Video card

By: whitegt
Date: Mar 15, 2010

Comment:
Very fast shipping, perfect packaging to prevent damages to the computer part. Everything was prefect. A real pleasure to buy from Directcanada.
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FANTASTIC!

By: cgraham23
Date: Jan 30, 2010

Comment:
I have made 2 orders from here... one was for $1000 worth of computer parts and it arrived very quickly in good condition.
The second order I made at 12:00 noon on Jan 27th and when I woke up in the morning on the 28th there was a notice from purolator for my package. I live in alberta and used their 9.99 air shipping special for this... but even with the proximity I never expected it to arrive at my door in less than 24 hours!

Their website could use some tweaking (newegg.ca is better)... and their product selection is okay but could be better. They also answered my emails within 1-2 business days and I was able to get through on their phone line fairly quickly when I called in the morning.
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Amazing service

By: Id6767
Date: Jan 18, 2010

Comment:
I ordered 2 items on January 10th. I received only 1 item of the 2 on January 13th. Emailed them to inquire as to what happened and received my missing item the very next day. I live in eastern Quebec and to receive it the next day says something about the people you're dealing with. This is what I wrote them when I received my missing item:

Good morning good people,

Yesterday, I sent you an email saying I was missing an item in my order (330xxx). This item was very important to me as I was building a computer for a friend and was very time-critical.

I received my missing item this morning, in perfect shape and ready to be installed. I cannot thank you enough. You guys deserve an award (or raise :p) for such outstanding service. Low prices are always nice but for me, it's the quality of service that keeps me coming back.

Thank you again and keep up the excellent work.
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Low price, fast delivery, good customer service

By: FB_679644144
Date: Dec 30, 2009

Comment:
Third time making business with directcanada.com always good experience.
This time I tried to cancel the order within 2 hours they ship so fast they were not able to stop it. They offered me to ship the item back no charge for me.
Very satisfied customer
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The SECOND BEST Canadian etailer!

By: RiP
Date: Dec 24, 2009

Comment:
I highly recommend them! If BestDirect does not have an item and DirectCanada does, then get it from DirectCanada. However, BestDirect and DirectCanada are my only two trusted etailers in Canada! I love the great shopping experience that they provide!

This company has it all, from best-of-class customer service (the supervisor, Brad, is a joy to deal with, does not waste time, gets straight to the point, and is really devoted to the customer's satisfaction; I absolutely loved dealing with him) to a massive stock of inventory (covering almost everything that NCIX sells, and then some exclusive stock) to the best prices in all of Canada (even better than BestDirect in some cases, and sometimes beats NCIX's sale prices) to fast order processing and shipping to numerous shipping options to quite everything else that you can think of!
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Don\'t be tempted by the price

By: Coffeeman1
Date: Dec 5, 2009

Comment:
No customer service, do yourself a favor and deal with a human being or at least a name brand store.
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Avoid like plague!!! Low prices but a bit slow.

By: Strob
Date: Nov 30, 2009

Comment:
They marked some items as "in stock" even with a real time number of items but in fact they have to wait for their supplier which can add more than a week for delivery.

Also their website was indicating my item as not yet ship until I received it.

One of my emails to them never received an answer.

Finally i received the item 17 days after ordering but the price was the lowest I could fin d for a Wacom tablet. almost half the price of Future Shop.
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Very Bad Experience

By: baxbunny
Date: Nov 10, 2009

Comment:
DirectCanada has really dissapointed me. First I will start with the Facts:
I ordered a high demand video card on a Monday afternoon at around 3PM PST. The site had said in stock and would ship in 1-2 business days.
I told my friend about this and he also wanted this video card, so he ordered one around 7PM PST the same day. 4 hours after I did.
During the “processing time” I see that my order got delayed a little in the “checking availability” in the order tracking checklist. It was stuck there until Tuesday afternoon when it finally cleared and later that Tuesday, all the payments went through and my order was now one checkmark from being “shipped” The tracking information said that my item was fully processed and the shipment was in their warehouse 01, and shipping pending.
Wednesday comes along; nothing is changing on my tracking info. Usually the pending would change into a tracking number from Purolator or something. Nothing. I call up my friend and he said his was shipped to him and he had it in his hands that Wednesday afternoon. That confusing, we both live in the same city, both ordered it on the same day, yet mine never came in the mail. So I give it one more day thinking “maybe Purolator couldn’t get to my house and the shipping info wasn’t available for my order and not updated on the website”
This was not the case. Nothing came the next day. I email direct Canada from their support link on the website telling them of my concern and ETA of my shipment.
They respond with an email saying that the item I ordered was in high demand and sold out the day I ordered it and I will not be getting this video card for a while. Still confusing because how did my friend get it and I did not. My order was clearly made first, and the order numbers were 40 off, mine being 40 less.
It is Friday now, I’m emailing them to tell them to either cancel my order unless I can have my video card in on the weekend or on Monday. They email me Monday and say they cannot do that (obviously since I don’t have my video card) and they can “cancel my order at any time” and the reason why I didn’t get my item and my friend did was because my credit card had some delay. My credit card has been fine with all my online purchases, and if you remember when I was talking about the order tracking, the delay seemed to be on the “product availability” spot, and not my credit card payment. Anyways, I reply with a “please cancel my order then”. I get no response, and my Visa bill now has the amount charged on it dating last Tuesday.
I wait another day, still no response, so I email them again to cancel my order and to credit my visa. Still no response.

I don’t know if this is just an unlucky experience but I’ve never dealt with an online company which charges your credit card before the item is confirmed and in the shipping bay waiting to be shipped. I am especially pissed now because I hadn’t ordered the same video card from other online e-tailers because I had trusted DirectCanada with my order and now all the other e-tailers are sold out as well. Now I have no video card, my computer tower is sitting waiting for one that I’ve finally been able to get, shipping to my door hopefully today.

I would not recommend Direct Canada to anyone. They may have low prices, but just use their prices to Price Match with another company or something, stay away!!
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Good prices, fast shipping

By: laika99
Date: Oct 20, 2009

Comment:
Good prices, good selection, fast low cost shipping. Ordered a few times from this store, went well every time. Also check out Infonec, BestDirect, Dytronix, NCIX, CanadaComputer, XpressCanada for computer items. All are good, and offer good prices ... compare !
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SLOW SLOW SLOW

By: newsound
Date: Sep 22, 2009

Comment:
Beware of their hype about fast shipping. It ain't so.

I ordered the printer 11 days ago . . . it still hasn't left Vancouver!

I ordered a printer and they immediately charged my credit card and then . . . . nothing. Tried to call . . . . no answer. Emailed and got a reply after 2 days saying "I don't know why it hasn't shipped."

IF YOU NEED SOMETHING FAST . . . DON'T USE DIRECT CANADA!
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A-1 Service From The Word Go!

By: JeffDoc
Date: Sep 3, 2009

Comment:
I recently tried DirectCanada.com for the first time. I was given their website by a friend who has used them on many occasions and he told me to give them a try as they were fantastic to deal with. That was a serious understatement!

Prices: The prices at DirectCanada.com were second to none. I was amazed at how inexpensive their products are. I have been shopping at other electronic websites for years but after seeing the prices at DirectCanada.com I have a new home for my computer and electronics purchases! 5-Stars on their pricing!

Shipping: The shipping from DirectCanada.com was SUPER FAST! I live in Prince Edward Island and they had it shipped from the West Coast of Canada in BC all the way across the country to my door in Prince Edward Island in TWO DAYS! Now I know this is not always going to be an option depending on the time of day the order is placed and the availability but I needed the item I purchased right away...and DirectCanada.com MADE IT HAPPEN! Their shipping is lightning fast and they get the item in your hands as fast as is humanly possible! 5-Stars on their shipping!

Customer Service: Here is where DirectCanada.com REALLY SHINES! I called DirectCanada.com because I had a shipping question as well as some questions on several brands of the same item. I was lucky enough to speak with a gentleman named Brad. Brad was EXTREMELY knowledgeable about all of the products I inquired about. He was not rushing me as do the other companies when you call them. Brad is located in Canada at the company itself and he speaks ENGLISH! This may not seem like much but when I call the other companies and I get someone at a call center in India who can barely speak English and who has NO knowledge of the products they are selling, this is a HUGE plus for DirectCanada.com! Call the company...speak to someone who works AT the company and who speaks English and is knowledgeable about the products his company sells..and HE CARES! This gentleman took his time and gave me all the information I needed and made sure the item was shipped out and in my hands in two days. Now THAT is Customer Service that is at the absolute highest level! Thank You, Brad and thank you DirectCanada.com! 5-HUGE STARS for Customer Service!

From beginning to end, my experience with DirectCanada.com was beyond positive and I will be dealing with ONLY them from now on. The White-Glove treatment I received was absolutely refreshing for a change. The item I purchased was only a small-ticket item..so if they go out of their way for a small order, I can't imagine what they'd do if it was something huge!

I HIGHLY recommend DirectCanada.com for all of your computer and electronics needs. They are light-years ahead of the competition and if my first experience with them is any indication, they'll stay ahead for many years to come!
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Fast and efficient service

By: mrsjigger
Date: Jul 29, 2009

Comment:
I just ordered from Direct Canada for the 3rd time and was more than happy each time. Low prices and super fast shipping with all my orders in 1-2 days. They're now my 1st stop for anything electronic online.
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Great prices

By: bjbing
Date: Jul 17, 2009

Comment:
Found Ram cheaper here than anywhere else, and the shipping was ridiculously fast. Overall a great experience and I'll surely be back.
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Worst website store on the internet.

By: Interpolation
Date: Jun 11, 2009

Comment:
3 orders and 3 shipments with missing items.

Sadly these gentlemen pull shipping delay scams to deny you items. When you contact about a missing item they just mail you your invoice. You will have to contact the BBB to complete your order. Which I have done twice. The first time they offered free shipping on my next order for ruining my first. What a mistake trusting them again with a large order. Had to file a second complaint after receiving my invoice again and not my part. Obviously implying I was lying about not getting the item. Which would be understandable if they didnt pull this same trick 3 times on me. Ive only ever had to file a grievance to the BBB 2 times in 28 years doing all sorts of business online and off. Both against this company..

Caveat emptor. And be sure to file your complaint after they steal from you or you will never be provided restitution.
http://www.ccbbb.ca/about_overview.cfm
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