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AirCanada.com

AirCanada.com

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Air Canada is Canada’s largest full-service airline and the largest provider of scheduled passenger services for flights within Canada, between Canada and the U.S, and to every major international destination. Together with their regional partner Jazz, Air Canada serves over 32 million customers annually and provides direct passenger service to over 170 destinations on five continents. Air Canada is also a founding member of Star Alliance, the world's most comprehensive air transportation network.

Product Selection    Delivery
Prices    Support/Communication
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Website Experience    Overall

Overall rating: 3.76

Based on 17 review(s)
Price Match Policy: None
Contact Information:
Phone: 1-888-712-7786
Store Locator: Click here
Shipping Information: Not applicable.
Return Policy: Click here for more information.
Other Information: Languages: English, French
Payment Options: American Express
Visa
Mastercard

Reviews by Date

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Not impressed at all

By: Iangevin
Date: May 24, 2011

Comment:
Bonjour,

Là disons que le stage se dégrade un petit... Mercredi passé je suis allé a Montréal pour me tapper un joli 6h de copier un code-barre du site 1 au site 2 pour obtenir son prix/quantité et ensuite recopier ces infos sur le site 1... Apres la journée jai réussis à faire 14 pages de 20 items... (280 items, c'est utile pour plutard!) c'est assez poche, mais bon une fois c'est pas si pire. Alizea (Maitre de stage a Montréal?) me dis que Mardi prochain je peux retourné à Laval, alors fine je me pointe à Laval aujourd'hui.

Le maitre du stage est un peu fâché que je me sois présenté ici... Je lui explique ce que Alizea m'a dis et il me répond qu'il a 4 000 items a changer, qu'il comprend pas pourquoi elle m'a dis ça et que je dois rester là bas jusqu'à temps que ça soit finit...

Et la il n'y a aucun travail à faire ici, encore...
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faulty website

By: isva
Date: Dec 21, 2009

Comment:
We tried to book a flight from AirCanada.com for the holidays. We found some good fare for the Tango flights but when we tried to put through the purcahse, the website gave us some error message. We called the all centre and apparently the Tango flights were all booked up! but for some reason we were able to see some availablities even after we refreshed it a few times. Naturally we went with another airline for the flights.
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worst airline yet

By: bilaliz
Date: Nov 20, 2009

Comment:
I am a frequent traveler, and beyond doubt air canada is the worst airline i ever flew with and its a mistake i have made at least a few times, (because i had no other choice)
the air hostesses are very rude most often, i have been served cold and tasteless food and have had bad seating with air canada, the worst part again is the air service, VERY rude hostesses, eventually i ended up putting AirCanada to my ban list and for past 2 years they did not get ANY business from me
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AirCanada online ordering

By: courtneytromp
Date: Aug 15, 2008

Comment:
Booking tickets online is much more convenient then calling into the call centre.
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late compensation

By: cedar124
Date: Aug 7, 2008

Comment:
Air canada have bad customer service. It took me almost 6 months and lots of phone call to get the compensation due to the delay luaggages. They have to upgrade the customer service to gain more customer.
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hassle free website

By: spersaud
Date: Aug 7, 2008

Comment:
i like air canada's website. never any gliches and hassle free
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Easy to Book!

By: jlew88
Date: Aug 5, 2008

Comment:
I found Air Canada easy to book with.

On the website, I appreciate being able to view several days before/after your chosen dates so you can choose the best deal.

I usually purchase tickets during seat sales and have found it easy to check in with all the different options AirCanada provides (web check in, mobile check in etc)
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Quick and simple

By: girlstar
Date: Jul 20, 2008

Comment:
I booked flights via aircanada.com to go to Las Vegas. The prices were very competitive and displayed the available times as well as seats available on the flights. The options were easy to select (luggage, meals, Aeroplan options) and I received my confirmation and e-tickets without a glitch. When we flew out we just checked in online and printed it off and checked in in under 10 minutes.
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Great features..

By: rdoherty
Date: May 30, 2008

Comment:
The Air Canada website is full of great features.. allowing customers to easily find out detailed information about the type of aircraft, highlighting flights on new planes. The seat selection tool is also a great way of seeing where empty seats are.. I also like their e-ticket option, where all I need is my blackberry, instead of a paper ticket/boarding pass..
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Travel from Calgary to Edmonton.

By: JAPAN_SHAH
Date: May 17, 2008

Comment:
Even being the short journey from calgary to Edmonton small trip. I hope service could have been better . No water or juice was served considering the bad weather.
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good service - high price

By: runamuck
Date: May 14, 2008

Comment:
try and book well in advance +4 weeks to get best deal
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Air Canada

By: blen9
Date: May 8, 2008

Comment:
The website is generally easy to navigate and I like that they now list the type of aircraft along with the flight so you know which aircraft you will be flying on. Seat selection was also easy to do.
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easy

By: iamxyj
Date: May 2, 2008

Comment:
it was pretty easy ordering a ticket from air canada. The online system works well. Recommended.

(The order number provided is the ticket number.)
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Fair

By: greatphil
Date: Apr 4, 2008

Comment:
The site appears to be user friendly, however it often times you out after not very long. Also, they make it difficult to modify your options while booking a flight by timing you out. Sometimes the features don't work well. The echeck-in that can send your boarding pass to your cell phone is also a bad feature, because it does not give you the seat number. However, if you just book a trip and print off a paper boarding pass it does make life easier.

Their prices are all over the map, so it's a gamble. I would compare with other airlines before purchasing. However they do go to most destinations in Canada.
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Better than all the other Canadian Carriers + Major US Carriers

By: CdTriX
Date: Dec 13, 2007

Comment:
If you're smart and pick the right airplane to wherever you're going, then Air Canada will simply crush everyone else in terms of comfort, professionalism, and value.

As a business traveller, I always take Air Canada for the first segment and take a Star Alliance member for the second segment.

Air Canada employees and pilots are top notch. Very nice and courteous unlike WestJet, United, or American Airlines.

I always feel save with an Air Canada pilot, they always keep us up to date with flight status and IMHO are more professional and skilled. I've had several bad experiances with WestJet, United, and AA where the landings were really rough and the take offs were scary.

I will always try to fly Air Canada as much as I can.
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First time booking on Air Canada

By: xopt1js
Date: Jul 19, 2007

Comment:
Booked a ticket for the wife to go home on August 1. Nicely laid out website with lots of options including seat selection and pre-order of food. They generally are not the cheapest airline but this time they were so I gave them a try. Will report the wifes experience after her flight, but the site was great.
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Toronto to St. John\'s Newfoundland

By: Mint
Date: Jul 17, 2007

Comment:
Took Air Canada to St. John's NL for work. Not a bad trip with some decent prices (but had to take the late flight). Service was average; nothing outstanding, but nothing to complain about.
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