Learn More
RetailerRatings.ca brings together reviews from our partner sites to provide you with a complete picture of a retailer. Using our site you can find retailers you can trust. By submitting your own reviews you're helping Canadians everywhere make great shopping decisions.
Adding a review is easy. Simply log into your account and click the Add A Review link. Don't have an account? Create one!
Start by clicking the Free Signup link
located at the top right corner of
any page.
Add A Review
Newegg.ca
Visit retailer's websiteNewegg is an online e-commerce company offering more than 25,000 computer hardware and software, consumer electronics and communications products.
 Product Selection |
 Delivery |
| Prices |
Support/Communication |
 Shipping Options |
Product Met Expectations |
| Website Experience |
Overall |
Overall rating: 3.64
Based on 28 review(s)| Price Match Policy: | None. |
| Contact Information: |
Phone: +1 (800) 390-111 Fax: +1 (909) 395-890 Email: http://www.newegg.ca/HelpInfo/CustomerService.aspx |
| Store Locator: | Unavailable |
| Shipping Information: | Newegg ships through UPS. All shipping fees including brokerage, taxes, and duties are displayed during the checkout process. More information is available here. |
| Return Policy: | Products are supported by a Standard Return Policy unless otherwise indicated. Merchandise under our Standard Return Policy may be returned within 30 days of the original invoice date for a refund or within one year of the original invoice date for a replacement. All returns require an RMA (Return Merchandise Authorization) number. More information is available here. |
| Other Information: | Languages: English |
| Payment Options: |
American Express Visa Mastercard PayPal |
Reviews by Date
| Product Selection |
 Delivery |
| Prices |
Support/Communication |
| Shipping Options |
Product Met Expectations |
| Website Experience |
Overall |
First time buyer
By: DeathCurseDate: Aug 18, 2010
Comment:
This is my first time buying from newegg and I am very impressed with the service. I ordered my asus k42jv-x1 laptop on aug 12th and it was delivered to me by noon on aug 18th. The packaging was professional and the product runs well C:
This is my first time buying from newegg and I am very impressed with the service. I ordered my asus k42jv-x1 laptop on aug 12th and it was delivered to me by noon on aug 18th. The packaging was professional and the product runs well C:
You must login to rate this review.
| Product Selection |
Delivery |
| Prices |
 Support/Communication |
| Shipping Options |
Product Met Expectations |
| Website Experience |
Overall |
Huge disapointment
By: jtheoretDate: Aug 12, 2010
Comment:
After placing an order for 4 small 1U systems, the shipping approval death march started. While everything checked out OK with the CC issuer for purchase authorization, newegg.ca was dead set against shipping to an address different than the CC billing address. Somehow, it is up to the customer to get this added to the CC issuer's approved shipping addresses(???). Of course, once the CC issuer approves the purchase (which they had promptly done), they couldn't care less where it gets shipped. No amount of email, chat & calls succeeded in getting this point through. At no time was there any willingness to demonstrate some common sense. Even the CC issuer was at a loss to explain such merchant behaviour.
Newegg.ca, you've been a huge disappointment. Not only will I not be returning, I'll make sure no one else has to put up with what I went through.
After placing an order for 4 small 1U systems, the shipping approval death march started. While everything checked out OK with the CC issuer for purchase authorization, newegg.ca was dead set against shipping to an address different than the CC billing address. Somehow, it is up to the customer to get this added to the CC issuer's approved shipping addresses(???). Of course, once the CC issuer approves the purchase (which they had promptly done), they couldn't care less where it gets shipped. No amount of email, chat & calls succeeded in getting this point through. At no time was there any willingness to demonstrate some common sense. Even the CC issuer was at a loss to explain such merchant behaviour.
Newegg.ca, you've been a huge disappointment. Not only will I not be returning, I'll make sure no one else has to put up with what I went through.
Vendor Response:
Dear Jtheoret, First and foremost, I would like to apologize for any inconvenience this may have caused. Its unacceptable that our customer service wasn't able to immediately resolve this issue for you upon first contact. Rest assured this situation will be reported to our service department to correct this delay in assistance. Although not every online company verifies a shipping address, Newegg takes the security of our customers and potential customers very seriously. As listed on the checkout page prior to the orders submitting, we require the card holder contact the bank which verifies their identity and add the alternate address on file. We can actually ship to any address, just as long as that address is on file with your credit card company...and it is not a Third Party shipper. The addresses do not have to match but they both must be on file with your credit card company.This proves beyond a reasonable doubt that the card holder has approved for a package to be sent to this location. Make no mistake, our customers satisfaction is our number one priority and it's clear this wasn't met for you. Should you decide to place another order with Newegg.ca, I would be more than happy to personally assist you to ensure you receive the kind of service you deserve. Should you have any further questions or concerns do not hesitate to contact me at Maverick.B.Iniguez@newegg.com or call me at 1800-390-1119 ext 25062. Thank you, Newegg.com
Dear Jtheoret, First and foremost, I would like to apologize for any inconvenience this may have caused. Its unacceptable that our customer service wasn't able to immediately resolve this issue for you upon first contact. Rest assured this situation will be reported to our service department to correct this delay in assistance. Although not every online company verifies a shipping address, Newegg takes the security of our customers and potential customers very seriously. As listed on the checkout page prior to the orders submitting, we require the card holder contact the bank which verifies their identity and add the alternate address on file. We can actually ship to any address, just as long as that address is on file with your credit card company...and it is not a Third Party shipper. The addresses do not have to match but they both must be on file with your credit card company.This proves beyond a reasonable doubt that the card holder has approved for a package to be sent to this location. Make no mistake, our customers satisfaction is our number one priority and it's clear this wasn't met for you. Should you decide to place another order with Newegg.ca, I would be more than happy to personally assist you to ensure you receive the kind of service you deserve. Should you have any further questions or concerns do not hesitate to contact me at Maverick.B.Iniguez@newegg.com or call me at 1800-390-1119 ext 25062. Thank you, Newegg.com
You must login to rate this review.
| Product Selection |
Delivery |
| Prices |
Support/Communication |
| Shipping Options |
Product Met Expectations |
| Website Experience |
Overall |
I always recommend them
By: Brent3Date: Jul 17, 2010
Comment:
I've been using NewEgg.ca for about a year and a half now and as of July 17 2010 I've had nothing but good dealings with them.
I've only ever had to RMA an item once, it was 8 gigs of ram on 4 sticks. The low power technology for it was new, CAS 7 1600 MHz running at a mere 1.35 V so I wasn't completely surprised when I had problems with it. It was on the 29th day that I had the item and the RMA process for it took about 10 seconds and everything was paid for by them.
I've dealt with them first hand for a number of years now and have recommended them multiple times to other people. Their online and customer service is excellent. I've made large purchases from over a dozen different retailers online and so far they are the best. I base this on a short to non-existent waiting time, quick email response (always within 24 hours), constant automated communication with me on my purchase status and they pick up the tab when a product is faulty with either a replacement or a full refund that includes the original shipping cost.
They usually ship the next day, better than CanadaComputers which has taken, so far, 7 days to ship and it was registered as 'in stock'. If NewEgg had the product, I would've ordered it from them. That's why they get a 4/5 for product selection, it is an Asus 5870 V2 and NewEgg didn't have any in stock while the other company had plenty, so did a number of other competitors.
Again, my only complaint is that their product selection can sometimes be thin and the prices, although usually the best, can occasionally be beaten by their competitors. Then again, their *competitors also neglect my emails and disconnect me when I phone them (not referencing the other company I had compared). The extra few bucks can be worth it, especially, for example, if it is RAM or a CPU and if there's ever going to be anything wrong with those items then it will happen within the first 30 days and you can use NewEgg's relatively painless RMA process. Although usually for RAM and CPU NewEgg already has the best prices.
My next story is a second hand experience, so take it as you may:
One of my clients had a ZOTAC motherboard for 45 days, 15 days beyond NewEgg's return policy. It had a well user documented defect on its NIC. The manufacturer was willing to take it back but wanted him to pay $45 for shipping, about half the cost of the mobo itself. He contacted NewEgg instead and they asked him some questions about it. He told them about the NIC and the manufacturer, it seems the rep understood the issue (again, well documented online by users) and RMAd it with everything paid for. I'm glad they did because it was his first time ordering from them and I was the one who recommended them to him.
Just thought I'd share my experiences with you since my company selection is also largely based on user reviews. Hope this helps.
I've been using NewEgg.ca for about a year and a half now and as of July 17 2010 I've had nothing but good dealings with them.
I've only ever had to RMA an item once, it was 8 gigs of ram on 4 sticks. The low power technology for it was new, CAS 7 1600 MHz running at a mere 1.35 V so I wasn't completely surprised when I had problems with it. It was on the 29th day that I had the item and the RMA process for it took about 10 seconds and everything was paid for by them.
I've dealt with them first hand for a number of years now and have recommended them multiple times to other people. Their online and customer service is excellent. I've made large purchases from over a dozen different retailers online and so far they are the best. I base this on a short to non-existent waiting time, quick email response (always within 24 hours), constant automated communication with me on my purchase status and they pick up the tab when a product is faulty with either a replacement or a full refund that includes the original shipping cost.
They usually ship the next day, better than CanadaComputers which has taken, so far, 7 days to ship and it was registered as 'in stock'. If NewEgg had the product, I would've ordered it from them. That's why they get a 4/5 for product selection, it is an Asus 5870 V2 and NewEgg didn't have any in stock while the other company had plenty, so did a number of other competitors.
Again, my only complaint is that their product selection can sometimes be thin and the prices, although usually the best, can occasionally be beaten by their competitors. Then again, their *competitors also neglect my emails and disconnect me when I phone them (not referencing the other company I had compared). The extra few bucks can be worth it, especially, for example, if it is RAM or a CPU and if there's ever going to be anything wrong with those items then it will happen within the first 30 days and you can use NewEgg's relatively painless RMA process. Although usually for RAM and CPU NewEgg already has the best prices.
My next story is a second hand experience, so take it as you may:
One of my clients had a ZOTAC motherboard for 45 days, 15 days beyond NewEgg's return policy. It had a well user documented defect on its NIC. The manufacturer was willing to take it back but wanted him to pay $45 for shipping, about half the cost of the mobo itself. He contacted NewEgg instead and they asked him some questions about it. He told them about the NIC and the manufacturer, it seems the rep understood the issue (again, well documented online by users) and RMAd it with everything paid for. I'm glad they did because it was his first time ordering from them and I was the one who recommended them to him.
Just thought I'd share my experiences with you since my company selection is also largely based on user reviews. Hope this helps.
You must login to rate this review.
| Product Selection |
Delivery |
 Prices |
Support/Communication |
| Shipping Options |
Product Met Expectations |
| Website Experience |
Overall |
Undependable
By: KlasiusDate: May 7, 2010
Comment:
I placed my first and last order on Sunday night and received an email notifying me that my order would be shipped within 24-48 hours. On Monday my credit card was charged and I was expecting my order to be shipped on Tuesday but by Tuesday the status of my order still showed that I hadn't been charged! So I contacted Newegg through their live chat and asked them about my order. They immediately replied "the shipping info is still being verified wait 1-2 more days" I told them that I've been waiting two days and then a few minutes later they put my order through processing and told me it would be shipped the next day.
It didn't get shipped until 5:30 that Wednesday afternoon, which I consider to be 3 business days and it probably wouldn't have been shipped that early if I didn't get on their case.
I also selected express shipping, which was the MOST expensive express shipping I have EVER paid (69.00 for 2 video cards) and I received a tracking number displaying an expedited service.
Expedited is 2 business days while express is next business day and if you don't receive your order before the weekend your money is being wasted because ground would have probably been delivered by Monday morning the following week anyways.
Newegg also uses UPS "World Ease" which supposedly lower the broker fees by shipping large orders at the same time. I've ordered a lot of stuff from US using UPS and have always been happy with their service but this "World Ease" feature sent my (already slow) order half way across US and towards B.C. when every other order I have EVER placed has went directly from LOUISVILLE, KY, US to Winnipeg, MB, CA. This Detour delayed my order from arriving before the weekend
"fraud is an intentional deception made for personal gain or to damage another individual", Newegg.ca is intentionally offering express shipping and delivering a product that doesn't come close to the same value and this is FRAUD and it is unacceptable!
The customer should not have to put pressure on a business to get their order in a timely matter and in no way should Newegg accept payment on a service they can't deliver.
I needed a certain service and ordered it, so that I could be home for the delivery but now I'm on the road for two weeks and there is no way I can be home to receive my order.
I placed my first and last order on Sunday night and received an email notifying me that my order would be shipped within 24-48 hours. On Monday my credit card was charged and I was expecting my order to be shipped on Tuesday but by Tuesday the status of my order still showed that I hadn't been charged! So I contacted Newegg through their live chat and asked them about my order. They immediately replied "the shipping info is still being verified wait 1-2 more days" I told them that I've been waiting two days and then a few minutes later they put my order through processing and told me it would be shipped the next day.
It didn't get shipped until 5:30 that Wednesday afternoon, which I consider to be 3 business days and it probably wouldn't have been shipped that early if I didn't get on their case.
I also selected express shipping, which was the MOST expensive express shipping I have EVER paid (69.00 for 2 video cards) and I received a tracking number displaying an expedited service.
Expedited is 2 business days while express is next business day and if you don't receive your order before the weekend your money is being wasted because ground would have probably been delivered by Monday morning the following week anyways.
Newegg also uses UPS "World Ease" which supposedly lower the broker fees by shipping large orders at the same time. I've ordered a lot of stuff from US using UPS and have always been happy with their service but this "World Ease" feature sent my (already slow) order half way across US and towards B.C. when every other order I have EVER placed has went directly from LOUISVILLE, KY, US to Winnipeg, MB, CA. This Detour delayed my order from arriving before the weekend
"fraud is an intentional deception made for personal gain or to damage another individual", Newegg.ca is intentionally offering express shipping and delivering a product that doesn't come close to the same value and this is FRAUD and it is unacceptable!
The customer should not have to put pressure on a business to get their order in a timely matter and in no way should Newegg accept payment on a service they can't deliver.
I needed a certain service and ordered it, so that I could be home for the delivery but now I'm on the road for two weeks and there is no way I can be home to receive my order.
Vendor Response:
Dear Klassius, Thank you for taking the time to write your review. Your order did take a day longer than advised to ship and I apologize for any inconvenience this caused you. The information has also been forwarded to the appropriate department for review to prevent this from happening in the future. The shipping you selected on our site was “UPS Express”. Our website states this as 4-9 business days. You also agreed to this time frame when you placed the order since you agreed to our Terms & Conditions. I do agree that our wording should be changed to alleviate any confusion moving forward and I have sent this too to the appropriate department for review. I spoke to UPS regarding the packages path since I agree going to NJ to WA is out of the way, but they relayed no solid explanation. So this can be further discussed and your situation further assisted, please contact Joshua at 800-390-1119 ext 25092 or e-mail him at Joshua.L.Key@newegg.com. Thank You, Newegg.ca
Dear Klassius, Thank you for taking the time to write your review. Your order did take a day longer than advised to ship and I apologize for any inconvenience this caused you. The information has also been forwarded to the appropriate department for review to prevent this from happening in the future. The shipping you selected on our site was “UPS Express”. Our website states this as 4-9 business days. You also agreed to this time frame when you placed the order since you agreed to our Terms & Conditions. I do agree that our wording should be changed to alleviate any confusion moving forward and I have sent this too to the appropriate department for review. I spoke to UPS regarding the packages path since I agree going to NJ to WA is out of the way, but they relayed no solid explanation. So this can be further discussed and your situation further assisted, please contact Joshua at 800-390-1119 ext 25092 or e-mail him at Joshua.L.Key@newegg.com. Thank You, Newegg.ca
You must login to rate this review.
| Product Selection |
Delivery |
| Prices |
Support/Communication |
| Shipping Options |
Product Met Expectations |
| Website Experience |
Overall |
I was impressed by how quickly I reached a human
By: dreamlayersDate: Mar 26, 2010
Comment:
I had a problem but I was able to quickly resolve it. I made an order but forgot the stupid Verified by Visa password. There was no confirmation and no trace of that order, so I repeated the order after resetting the Visa password. A short while later, I saw that the initial failed order appeared and was charged. I called Newegg and quickly reached a human who fixed the problem. The duplicate order was fully refunded.
Overall I find that Newegg.ca has good selection, good prices and reasonable shipping costs. Orders are shipped promptly and they arrive quickly. The website is convenient and easy to use, and the product reviews are useful.
Note: Some items ship from the US via UPS Standard. However, there are no brokerage or customs charges.
I had a problem but I was able to quickly resolve it. I made an order but forgot the stupid Verified by Visa password. There was no confirmation and no trace of that order, so I repeated the order after resetting the Visa password. A short while later, I saw that the initial failed order appeared and was charged. I called Newegg and quickly reached a human who fixed the problem. The duplicate order was fully refunded.
Overall I find that Newegg.ca has good selection, good prices and reasonable shipping costs. Orders are shipped promptly and they arrive quickly. The website is convenient and easy to use, and the product reviews are useful.
Note: Some items ship from the US via UPS Standard. However, there are no brokerage or customs charges.
You must login to rate this review.
| Product Selection |
Delivery |
| Prices |
Support/Communication |
| Shipping Options |
Product Met Expectations |
| Website Experience |
Overall |
Major shipping issues
By: KIDAVENGERDate: Jan 27, 2010
Comment:
First time ordering from Newegg, their prices were about the same as my local supplier but they have much better selection and stock.
My issue is with their shipping, and it's a major deal breaker, I doubt I would ever buy from them again. My order took 7 days to arrive, I live in a major city and have never had anything take more than 3 days arrive. When it finally did arrive, one of the items(high end video card $300) was already opened and surprise surprise it did not work; I had to pay to ship this item back to them for a replacement which increased it's cost to more than anywhere else would have been. It took 1 day for them to receive it from me(exact same shipping method they used), 2 days to process the return, and now I have a tracking number with an estimated arrival date another week away. This is ridiculous. Extremely disappointed.
First time ordering from Newegg, their prices were about the same as my local supplier but they have much better selection and stock.
My issue is with their shipping, and it's a major deal breaker, I doubt I would ever buy from them again. My order took 7 days to arrive, I live in a major city and have never had anything take more than 3 days arrive. When it finally did arrive, one of the items(high end video card $300) was already opened and surprise surprise it did not work; I had to pay to ship this item back to them for a replacement which increased it's cost to more than anywhere else would have been. It took 1 day for them to receive it from me(exact same shipping method they used), 2 days to process the return, and now I have a tracking number with an estimated arrival date another week away. This is ridiculous. Extremely disappointed.
Vendor Response:
Dear KIDAVENGER, Please accept our apology for any inconvenience caused by receiving a defective item. Our website states our shipping time frame and your order was on time, but having to wait 7 days only to have to send the item back and having to wait even more time is certainly disheartening. In addition, we provide pre-paid return shipping labels for defective products. So your situation can be rectified ASAP, please call Newegg Rep Joshua at 800-390-1119 ext 25092 or e-mail him at Joshua.L.Key@newegg.com. Thank You, Newegg.ca
Dear KIDAVENGER, Please accept our apology for any inconvenience caused by receiving a defective item. Our website states our shipping time frame and your order was on time, but having to wait 7 days only to have to send the item back and having to wait even more time is certainly disheartening. In addition, we provide pre-paid return shipping labels for defective products. So your situation can be rectified ASAP, please call Newegg Rep Joshua at 800-390-1119 ext 25092 or e-mail him at Joshua.L.Key@newegg.com. Thank You, Newegg.ca
You must login to rate this review.
| Product Selection |
Delivery |
| Prices |
Support/Communication |
| Shipping Options |
Product Met Expectations |
| Website Experience |
Overall |
Good experience
By: Resident JeffDate: Jan 5, 2010
Comment:
Bought an XFX 5870 (XXX Edition), a Sunbeam 680W power supply, a keyboard and two mouses. Haven't checked the power supply yet, but the others work well. The two orders were processed and delivered in 4 days, which is pretty good compared to NCIX (ordered a core i5, Gigabyte P55, a 1TB WD Black HDD and a DVD writer on the 24th of Dec; it's 5th Jan now and still no sign of the package).
Bought an XFX 5870 (XXX Edition), a Sunbeam 680W power supply, a keyboard and two mouses. Haven't checked the power supply yet, but the others work well. The two orders were processed and delivered in 4 days, which is pretty good compared to NCIX (ordered a core i5, Gigabyte P55, a 1TB WD Black HDD and a DVD writer on the 24th of Dec; it's 5th Jan now and still no sign of the package).
You must login to rate this review.
| Product Selection |
Delivery |
| Prices |
Support/Communication |
| Shipping Options |
Product Met Expectations |
| Website Experience |
Overall |
very unhappy
By: TommDate: Dec 14, 2009
Comment:
ordered some items from newegg,reseived like 4 diff emails saying order is packing, order is sending order is on its way ... finally 5 days later i did not get anything,so i track order on ups web.the info was following : one box will arrive in a week after 5 days of waiting, the other box in 2 week after 5 days of waiting.
wont even tell how unhappy i was...wont buy with them again
ordered some items from newegg,reseived like 4 diff emails saying order is packing, order is sending order is on its way ... finally 5 days later i did not get anything,so i track order on ups web.the info was following : one box will arrive in a week after 5 days of waiting, the other box in 2 week after 5 days of waiting.
wont even tell how unhappy i was...wont buy with them again
You must login to rate this review.
| Product Selection |
Delivery |
| Prices |
Support/Communication |
| Shipping Options |
Product Met Expectations |
| Website Experience |
Overall |
Excellent site, great shipping.
By: olsdyeguyDate: Oct 22, 2009
Comment:
I ordered a few HDMI, VGA, USB, AUX cables for my home and found that the prices were great. I was initially put off by the $11 shipping charge but that was a fixed rate I paid for the 5 cables I ordered, with the great prices and purchasing of several items the $11 is not that bad.
One items came from California and 4 from New Jersey. Took 5 days to get to Montreal There was no mention on the website about havng to pay any duties so I was worried I would be billed for them upon arrival BUT there were NO DUTY fees to pay! (My order came to about $45).
I had some minor trouble with the website requiring me to login multiple times when I went in and out of "my Cart".
Don't heasitate to order from them, I had a very good experience.
I ordered a few HDMI, VGA, USB, AUX cables for my home and found that the prices were great. I was initially put off by the $11 shipping charge but that was a fixed rate I paid for the 5 cables I ordered, with the great prices and purchasing of several items the $11 is not that bad.
One items came from California and 4 from New Jersey. Took 5 days to get to Montreal There was no mention on the website about havng to pay any duties so I was worried I would be billed for them upon arrival BUT there were NO DUTY fees to pay! (My order came to about $45).
I had some minor trouble with the website requiring me to login multiple times when I went in and out of "my Cart".
Don't heasitate to order from them, I had a very good experience.
You must login to rate this review.
| Product Selection |
Delivery |
| Prices |
Support/Communication |
| Shipping Options |
Product Met Expectations |
| Website Experience |
Overall |
No issues
By: laika99Date: Oct 20, 2009
Comment:
Good prices on some items, good selection, Many, many item reviews (also check ou their US website for more reviews). My item shipped from US, so it was more costly and took longer than from a Canadian merchant. Also check out Infonec, BestDirect, Dytronix, CanadaComputer, DirectCanada, XpressCanada for computer items. All are good, and offer good prices ... compare !
Good prices on some items, good selection, Many, many item reviews (also check ou their US website for more reviews). My item shipped from US, so it was more costly and took longer than from a Canadian merchant. Also check out Infonec, BestDirect, Dytronix, CanadaComputer, DirectCanada, XpressCanada for computer items. All are good, and offer good prices ... compare !
You must login to rate this review.
| Product Selection |
Delivery |
| Prices |
Support/Communication |
| Shipping Options |
Product Met Expectations |
| Website Experience |
Overall |
Mr
By: turbo_srDate: Sep 29, 2009
Comment:
I ordered a HDD from New Egg because the price was good. But when it comes to shipping New Egg is a joke. 10.50 for shipping plus there handling of 12.93 is just too much. My hard drive still has not arrived and it has been 11 days today. This is not acceptable. I will never be ordering from NewEgg.ca again
I ordered a HDD from New Egg because the price was good. But when it comes to shipping New Egg is a joke. 10.50 for shipping plus there handling of 12.93 is just too much. My hard drive still has not arrived and it has been 11 days today. This is not acceptable. I will never be ordering from NewEgg.ca again
You must login to rate this review.
| Product Selection |
Delivery |
| Prices |
Support/Communication |
| Shipping Options |
Product Met Expectations |
| Website Experience |
Overall |
Great Experience
By: shooto_edDate: Aug 27, 2009
Comment:
Ordered the Vado HD on a Tues afternoon and received it Ground Shipping in 2 days from US to Can!!! Free shipping with tracking. Package was in great shape. 5 Stars.
Ordered the Vado HD on a Tues afternoon and received it Ground Shipping in 2 days from US to Can!!! Free shipping with tracking. Package was in great shape. 5 Stars.
You must login to rate this review.
| Product Selection |
Delivery |
| Prices |
Support/Communication |
| Shipping Options |
Product Met Expectations |
| Website Experience |
Overall |
Have nothing bad to say.
By: f1ipmodeDate: Jul 12, 2009
Comment:
I ordered the HTS-LX 70 Elite Pioneer surround sound system when they had it on sale for 450$ and honestly when I read all the negative reviews about Newegg customer service I was a bit worried.
I must say that I received the item in perfect condition and am very happy with the quick service I received from Newegg.ca
I ordered the HTS-LX 70 Elite Pioneer surround sound system when they had it on sale for 450$ and honestly when I read all the negative reviews about Newegg customer service I was a bit worried.
I must say that I received the item in perfect condition and am very happy with the quick service I received from Newegg.ca
You must login to rate this review.
| Product Selection |
Delivery |
| Prices |
Support/Communication |
| Shipping Options |
Product Met Expectations |
| Website Experience |
Overall |
Extremely Disappointed
By: outgrabeDate: Jun 30, 2009
Comment:
Update - The day after submitting this review, a representative from NewEgg contacted me and very easily dealt with the issue.
He suggested that I go out and purchase the missing cord and NewEgg would provide a full credit. Alex (the individual who helped) was very friendly.
NewEgg has won back my business.
*****
I have ordered from NewEgg a number of times, with no issues. However, the true test of an online retailer is how they react when a problem arises. NewEgg failed.
Before I outline the bad, I should point out the good - they responded to my complaint very quickly. However, it was the content of their responses that were upsetting.
I ordered a new monitor from NewEgg. It arrived quickly and when promised. I don't know if it is working order (see below).
Once i removed it from its packaging, it became apparent that the promised, and extremely important, power cord was missing.
As a result, I can't even test out the monitor. It is, at the moment, useless.
After notifying NewEgg, they promptly responded, but without any satisfactory solution.
After the initial response, I was passed on to another department. After initially claiming they had no record of any order by me in the last six months, they have made a vague promise to try and find a cord for me. However, there preferred solution is that I call the manufacturer. Long distance. At my expense.
Still no power for my monitor. Still no solution. Simple problem, but no simple solution.
Unfortunately, I don't believe I will be ordering from NewEgg any longer. Dealing with problems is difficult and futile.
Update - The day after submitting this review, a representative from NewEgg contacted me and very easily dealt with the issue.
He suggested that I go out and purchase the missing cord and NewEgg would provide a full credit. Alex (the individual who helped) was very friendly.
NewEgg has won back my business.
*****
I have ordered from NewEgg a number of times, with no issues. However, the true test of an online retailer is how they react when a problem arises. NewEgg failed.
Before I outline the bad, I should point out the good - they responded to my complaint very quickly. However, it was the content of their responses that were upsetting.
I ordered a new monitor from NewEgg. It arrived quickly and when promised. I don't know if it is working order (see below).
Once i removed it from its packaging, it became apparent that the promised, and extremely important, power cord was missing.
As a result, I can't even test out the monitor. It is, at the moment, useless.
After notifying NewEgg, they promptly responded, but without any satisfactory solution.
After the initial response, I was passed on to another department. After initially claiming they had no record of any order by me in the last six months, they have made a vague promise to try and find a cord for me. However, there preferred solution is that I call the manufacturer. Long distance. At my expense.
Still no power for my monitor. Still no solution. Simple problem, but no simple solution.
Unfortunately, I don't believe I will be ordering from NewEgg any longer. Dealing with problems is difficult and futile.
Vendor Response:
Dear outgrabe, Thanks for taking the time to post your kind review. We truly apologize for any inconvenience this may of caused you. At your earliest convenience please contact me personally at alex.a.villarino@newegg.com or via phone at 800-390-1119 ext 25040 so I may further assist you in this matter. Sincerely, Newegg Support
Dear outgrabe, Thanks for taking the time to post your kind review. We truly apologize for any inconvenience this may of caused you. At your earliest convenience please contact me personally at alex.a.villarino@newegg.com or via phone at 800-390-1119 ext 25040 so I may further assist you in this matter. Sincerely, Newegg Support
You must login to rate this review.
| Product Selection |
Delivery |
| Prices |
Support/Communication |
| Shipping Options |
Product Met Expectations |
| Website Experience |
Overall |
AZiO AWU254
By: mok86Date: Jun 8, 2009
Comment:
Bought from newegg last week, shipped very quick! best price that was out there, i love their shellshocker deals!
Bought from newegg last week, shipped very quick! best price that was out there, i love their shellshocker deals!
You must login to rate this review.
| Product Selection |
Delivery |
| Prices |
Support/Communication |
| Shipping Options |
Product Met Expectations |
| Website Experience |
Overall |
Terrible business practice
By: GlimboxDate: Mar 25, 2009
Comment:
NewEgg had a printer that was $100 cheaper than anyone else. When I ordered the printer, I was told that there was a problem with my shipping address. I asked them what was the problem, as I have never had problems with any other vendors. They said they couldn't tell me, but I could try resending my order. When I tried that, I noticed they upped the price of the printer by $104. They just canceled my order so they do not have to honour their low-ball price. I will never deal with these thieves again!
NewEgg had a printer that was $100 cheaper than anyone else. When I ordered the printer, I was told that there was a problem with my shipping address. I asked them what was the problem, as I have never had problems with any other vendors. They said they couldn't tell me, but I could try resending my order. When I tried that, I noticed they upped the price of the printer by $104. They just canceled my order so they do not have to honour their low-ball price. I will never deal with these thieves again!
Vendor Response:
Dear Glimbox, Thanks for taking the time to post your kind review. We truly apologize for any inconvenience this may of caused you. At your earliest convenience please contact me personally at alex.a.villarino@newegg.com or via phone at 800-390-1119 ext 25040 so I may further assist you in this matter. Sincerely, Newegg Support
Dear Glimbox, Thanks for taking the time to post your kind review. We truly apologize for any inconvenience this may of caused you. At your earliest convenience please contact me personally at alex.a.villarino@newegg.com or via phone at 800-390-1119 ext 25040 so I may further assist you in this matter. Sincerely, Newegg Support
You must login to rate this review.
| Product Selection |
Delivery |
| Prices |
Support/Communication |
| Shipping Options |
Product Met Expectations |
| Website Experience |
Overall |
Great shipping and good prices
By: sinan_sDate: Mar 13, 2009
Comment:
My very first order went without a hitch. Packaging of the hard drive I bought was almost exceptional with bubble wrapping and styrofoam peanuts. Considering that the product was shipped from the US, the total time between placing the order and having it delivered was reasonable.
My very first order went without a hitch. Packaging of the hard drive I bought was almost exceptional with bubble wrapping and styrofoam peanuts. Considering that the product was shipped from the US, the total time between placing the order and having it delivered was reasonable.
You must login to rate this review.
| Product Selection |
Delivery |
| Prices |
Support/Communication |
| Shipping Options |
Product Met Expectations |
| Website Experience |
Overall |
Great Service, Awesome Selection, Pretty Good Prices
By: ScooderDate: Feb 5, 2009
Comment:
I've made almost 15 orders with NewEgg.ca now. They have great selection and you never really have to worry about something being out of stock. Chat support has worked out great, I've used it a few times, responses are immediate and I've never had to wait. Shipping times have been around 3-4 days for most products (which usually ship from their New Jersey warehouse), and about a week sometimes (from their L.A. warehouse). Most of the items I've ordered come from the New Jersey warehouse and end up getting to me quicker than most Canadian owned sites.
The only time I won't use this site is because of a few things:
1) If a Canadian operated site has it much cheaper, I also likely won't have to pay PST from them. NewEgg can't compete with that, they charge full tax no matter of what province.
2) Shipping for heavy items is expensive. UPS is the only option for larger items, and while you don't have to worry about Brokerage fee's (they have them included in the shipping fee already), shipping will still hurt on things like cases or monitors.
I've made almost 15 orders with NewEgg.ca now. They have great selection and you never really have to worry about something being out of stock. Chat support has worked out great, I've used it a few times, responses are immediate and I've never had to wait. Shipping times have been around 3-4 days for most products (which usually ship from their New Jersey warehouse), and about a week sometimes (from their L.A. warehouse). Most of the items I've ordered come from the New Jersey warehouse and end up getting to me quicker than most Canadian owned sites.
The only time I won't use this site is because of a few things:
1) If a Canadian operated site has it much cheaper, I also likely won't have to pay PST from them. NewEgg can't compete with that, they charge full tax no matter of what province.
2) Shipping for heavy items is expensive. UPS is the only option for larger items, and while you don't have to worry about Brokerage fee's (they have them included in the shipping fee already), shipping will still hurt on things like cases or monitors.
You must login to rate this review.
| Product Selection |
Delivery |
| Prices |
Support/Communication |
| Shipping Options |
Product Met Expectations |
| Website Experience |
Overall |
Terrible shipping
By: jamez74Date: Jan 31, 2009
Comment:
I have placed to orders here in the last month. It took about a week for both of them before they were even shipped out. My first order took almost a month to get here. My second order was made a week ago and has not even been shipped yet. Customer service at ups stated that newegg likes to hold Canadian orders untill they have alot and can save on shipping/duty costs.
I have placed to orders here in the last month. It took about a week for both of them before they were even shipped out. My first order took almost a month to get here. My second order was made a week ago and has not even been shipped yet. Customer service at ups stated that newegg likes to hold Canadian orders untill they have alot and can save on shipping/duty costs.
Vendor Response:
Dear Jamez74, Thanks for taking the time to post your kind review. We truly apologize for any inconvenience this may of caused you. At your earliest convenience please contact me personally at alex.a.villarino@newegg.com or via phone at 800-390-1119 ext 25040 so I may further assist you in this matter. Sincerely, Newegg Support
Dear Jamez74, Thanks for taking the time to post your kind review. We truly apologize for any inconvenience this may of caused you. At your earliest convenience please contact me personally at alex.a.villarino@newegg.com or via phone at 800-390-1119 ext 25040 so I may further assist you in this matter. Sincerely, Newegg Support
You must login to rate this review.
| Product Selection |
Delivery |
| Prices |
Support/Communication |
| Shipping Options |
Product Met Expectations |
| Website Experience |
Overall |
Not worh it
By: awildchildDate: Dec 16, 2008
Comment:
Ordered a few times from them without problem, then all of a sudden my zip code is no longer valid. Order item, get charged, day later get voided with multi-reasoned message and no mention of the actual reason - zip code problem. Tried order twice on two different days.
Tried to call there support a few times, no-one answers.
Customer service via e-mail (good luck on a timely response) then tells me: "since the zip code is invalid and UPS cannot ship to that area" and basically contact UPS yourself to sort it out. They didn't even take the time to read the meat of the short message I sent them or they would have known.
Funny thing is I had verified (after the first order attempt) with UPS my zip code is indeed valid and it even shows the UPS depot near my location.
Also, be careful with shipping if you live in an area where free shipping is not available (penny pinchers: most savings you will see with newegg relate to shipping), you can choose ground shipping and see the charges but once you hit the checkout it is changed to air/expedited shipping only, no ground option. I did also check into this and ground shipping is indeed available in my area from the US.
Ordered a few times from them without problem, then all of a sudden my zip code is no longer valid. Order item, get charged, day later get voided with multi-reasoned message and no mention of the actual reason - zip code problem. Tried order twice on two different days.
Tried to call there support a few times, no-one answers.
Customer service via e-mail (good luck on a timely response) then tells me: "since the zip code is invalid and UPS cannot ship to that area" and basically contact UPS yourself to sort it out. They didn't even take the time to read the meat of the short message I sent them or they would have known.
Funny thing is I had verified (after the first order attempt) with UPS my zip code is indeed valid and it even shows the UPS depot near my location.
Also, be careful with shipping if you live in an area where free shipping is not available (penny pinchers: most savings you will see with newegg relate to shipping), you can choose ground shipping and see the charges but once you hit the checkout it is changed to air/expedited shipping only, no ground option. I did also check into this and ground shipping is indeed available in my area from the US.
Vendor Response:
Dear awildchild, Thanks for taking the time to post your kind review. We truly apologize for any inconvenience this may of caused you. At your earliest convenience please contact me personally at alex.a.villarino@newegg.com or via phone at 800-390-1119 ext 25040 so I may further assist you in this matter. Sincerely, Newegg Support
Dear awildchild, Thanks for taking the time to post your kind review. We truly apologize for any inconvenience this may of caused you. At your earliest convenience please contact me personally at alex.a.villarino@newegg.com or via phone at 800-390-1119 ext 25040 so I may further assist you in this matter. Sincerely, Newegg Support
You must login to rate this review.
|
|
|
Yellow Pages Group and the Walking fingers design logo are trademarks of Yellow Pages Group Co. in Canada.