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Bell.ca

Bell.ca

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Bell.ca is the online arm of Bell Canada, the country's largest communications company. They provide Bell Home Phone local and long distance services, Bell Mobility and Solo Mobile wireless, high-speed DSL Bell Internet, Bell TV direct-to-home satellite and VDSL television, IP-broadband services and information and communications technology (ICT) services.

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Overall rating: 2.17

Based on 12 review(s)
Price Match Policy: None
Contact Information:
Phone: 310-BELL
Email: bell.direct@bell.ca
Store Locator: Click here
Shipping Information: Shipping is free on most items and orders are shipped via Purolator. Click here for more information.
Return Policy: Returns must be accompanied by the original sales receipt and all packaging within 15 days of delivery. Charges incurred on mobile services will not be refunded.
Other Information: Languages: English, French
Payment Options: American Express
Visa
Mastercard

Reviews by Date

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Worst service in the universe. Period!

By: Strob
Date: Sep 30, 2010

Comment:
I am trying to get Bell Fibe 25 installed (I was with videotron). A lot of people warned me about bad service from Bell and I left Bell many years ago because of bad service but I now wanted to see if they changed, we never know…

This week I had an apointement with a technician on monday but he never came. well mistakes can happen to anyone. He came 2 days later, installed it and left but it worked very poorly, always, disconneting for hours. I take another apointment, he never came.

So I called for another apointment and tried to know why the 2 other never came and did not even called to say they will not come. But I could never know the reason… Andd the person on the phone really looked pissed off that I asked why they did not come and she did not know why.... She just wanted to hang up.

So here I am now and I don’t even know if the technician will come this time, so I am trying to call again just to make sure this time the appointement is made correctly. I spent 30 minutes waiting on the bell system and then the system just hang up. I try again, 10 minutes later it hang up again!!!

Conclusion: BELL HAS THE WORSE SERVICE IN CANADA!!! IF NOT IN THE WORLD!!!

I will try to call one last time tomorrow morning if they don’t answer I cancel everything and go back with Videotron!

They still are the only one I know who offer the possibility to upload at 7MBps

I hope we canadians could get internet and phone service from US companies!
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A Letter sent to Bell Customer Service

By: Boardwalker
Date: Jul 24, 2010

Comment:
Dear Mr. Myers,

On May 22, 2010 I contacted Bell Express Vu loyalty department regarding an offer I had received from Rogers. The idea was to get my $103 bill down. After talking with them I accepted a deal that was offered. Imagine my surprise when my first bill was $481.80.

The deal I was offered included bundling with my home phone. The following is what I was told on May 22, 2010.

· My current TV package would be reduced to $73.00 including taxes

· My home phone would continue to be $34.15 plus taxes

· A free rental HD PVR for 12 months

· A purchased HD receiver at $199.00 of which I would receive a $100.00 credit on my first bill. Total cost $99.00

The above would be approximately $225.00 for the first month bill.

When my bill arrived for June, I contacted Bell on June 18 to discuss the amount of $481.80. After 45 minutes of being told that I should pay the $481.80 and it would be fixed later I asked for the cancellation department. Instead of cancellation I was passed to the loyalty department. Agent 6033286 told me that I shouldn’t pay the $481.80 and that the billing errors would be fixed on the next month’s bill. She agreed with the approximate price of $225.00

On July 20, 2010 my July bill arrived. The amount on this bill was $431.57. If you add the approximate $225.00 that the first bill should have been to the approximate $107.00 for satellite and land line the total should be around $332.00.

On July 21, 2010 I proceeded to call Bell and asked for Express Vu cancellation. After 20 minutes of speaking to a person and explaining the situation I was told they couldn’t help and that I had to talk to the people in bundling. After 10 minutes with bundling, where I had to repeat the entire saga again I was told they couldn’t help and that I had to talk to the people at Express Vu. At this point I asked for cancellations. I was transferred to the loyalty department. The person who took this call did not want to listen to what I had to say. She had no interest in the June bill and only wanted to talk about the July bill. She repeatedly stated that she didn’t want to discuss “past problems”. After 45 minutes on the phone she finally said she would look into the problem and call me back within 30 minutes.

One hour later I got a call back. I was told that the bill was accurate and that the “purchased” HD receiver was $199 with no discount. Also the line item on bill that says “refund” is actually a deposit charge. A very strange use of the English language. Once again I asked for the cancellations department.

This time I spoke to somebody to whom I once again had to start at the beginning. After telling them I did not want to speak to anybody else and that I no longer trusted the word of Bell employees he actually gave me a cancellation date for the account of August 21. I asked for two boxes to return the rental HD PVR and the “purchased HD receiver”. I was told that they would send me a box for the rental HD PVR but I now owned the second receiver at a price of $199.00. I explained it was a purchase at $99.00 and not $199.00. This seems to be an extreme version of ‘bait and switch”.

I am extremely disappointed with Bell as a corporation if they feel this is an acceptable way to treat customers.

I have no issue paying the agreed costs for Express Vu and the landline, but under no circumstances will I pay for an HD receiver that was sold to me at one price and then billed at another.
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Bell Rocks

By: dhs
Date: Apr 8, 2010

Comment:
I was so happy to switch all my services from Cogeco to Bell. Say what you want about Bell customer services but Cogeco has been a nightmare, I have never spoken to ruder people. I've never had an issue with Bell.
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You MUST be kidding

By: thesadcafe
Date: Jan 18, 2010

Comment:
The absolute worst and most arrogant customer service ever. I've been spending the last month cancelling my satellite service and arguing over reversing a supposedly free customer credit. Extreme consumer beware.
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bad customer servies

By: amandamacneil
Date: Aug 12, 2008

Comment:
always get hung up on when i call they say they are putting me on hold and hang up
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highspeed internet connection

By: hemdhar
Date: Jul 25, 2008

Comment:
very good and co-operative to the client
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the worst experince ever

By: ang67
Date: Jul 18, 2008

Comment:
had my phone hooked up 7 weeks ago
service was a hit and if it would work
called sympatico twice a month a techs out for the wiring out side the building 9 times after bacially no service for 6weeks they offerd me a credit of 5 days at 34 cents a day no joke than the billing department phoned to asked me about my outstanding bill what a joke
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Bell Sympatico Internet Sucks!

By: 2xcite
Date: May 14, 2008

Comment:
I hope this rating would help Sympatico users avoid this kind of problem that I had with Bell's poor services.

I decided to cancel Bell Sympatico internet service effective on Nov 23 2007 (Bell needed 30 days to cancel as I called them on Oct 24, 2007) so I can sign with another internet serivce provider and also returned the modem at the Bell World store.

In Dec 2007 I called Sympatico again to find out why they still charged me for the internet service and they told me not to worry as they will credit me back when their system put the cancel order through.

However, I still got charge for the monthly amount in Jan 2008. I called Bell again and I was re-assured by the customer service rep that Bell would credit me back.

My family went through some hard times in the last 4 months so I didn't have a chance to look at my bills thinking that Bell would come through for me, but I was wrong. So I called Bell today to clear the mess and hoped to get the credits back.

After 1 hour of long discussion with Bell account rep and the supervisor, they could only give me a partial credit back because my account was active in Jan 2008. I did what I had to do from my end and Bell still wanted to charge me for their mistakes and poor services.

This is exactly why I switched to another ISP and I soon will switch my Expressvu and home phone to Rogers.
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The worst company for customer service

By: Allsys
Date: Mar 10, 2008

Comment:
The cannot get anything right. Period.
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Not sure? Don\'t try!

By: bmeunier
Date: Feb 12, 2008

Comment:
If you think bell is simple, think again. Just be sure that you don't have a choice.
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Great service

By: JivestTurkey
Date: Jul 9, 2007

Comment:
Ordered my internet and satellite from Bell.ca, was a great experience. Easy to use system, my order was processed promptly, and accurately. Have recommended to my family who have been burned by cable companies. Theyve used and liked.
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would not shop at bell if they paid me.

By: god
Date: Mar 24, 2006

Comment:
would not shop at bell if they paid me.
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